Who Says Customer Service is dead? Its Rockin'!

In August, I mentioned that we recently switched laundry soap.  This change was driven initially by cost. Our old laundry soap brand "C" cost $.20/load and the laundry soap we switched too Rockin' Green, cost $.13/load.

Now saving money is always a good thing.  Saving money on a product that works is even better, IMO!  However, the icing on the cake of savings is the customer service Rockin' Green provides its customers. I haven't received customer service like what Rockin' Green served up for me since I left Japan back in 1999!  Kim and her staff worked tirelessly to help me figure out the right Rockin' Green for washing my diapers and keeping my kids bums baby butt soft!

How did Rockin' Green do this?  Well, first things first.  Rockin' Green comes in three formulas: Soft Rock, Classic Rock, and Hard Rock.  Each is designed for a specific type of water.  So if you have soft water or have really sensitive skin Soft Rock is for you. If you have regular city water or moderate hard water Classic Rock is your formula.  And if you have hard water Hard Rock is for you.  Rockin' Green Classic and Hard Rock also come in scents that make doing laundry "scent"sational! Rockin' Green even has a water hardness map on their site to help you figure out what type of water you have so you can buy the right formula!  Here's the map they've got on their website - very helpful!

So, How did Kim and the Rockin' Green team win my unbridled loyalty?  When we switched from brand "C" I followed the directions for Rocking a Soak  with Classic Rock Bare Naked Babies (no scent) to strip my diapers and washed out the ickies, and the stinkies left behind by brand "C".  The Journey with Rockin' Green began with a bang!  Within the first two diaper changes the girl ended up with a horrendous rash, the boy on the other hand had no problems.  So, into 'sposies the girl went, and I contacted Kim via email for help.  She gave me some tips and pointers and I began again.  I tried everything Kim recommended - and initially I wasn't successful.

Finally I stripped all of the girl's diapers with dawn and lots of HOT Water. And Kim sent me some Soft Rock. Low and behold Soft Rock was the key for my little girl's sensitive bottom.  Kim and the Rockin' Green team are now replacing my bags of Classic Rock Bare Naked Babies for Soft Rock.  Through this entire process, which took me about 6 weeks to figure out, Kim responded quickly to my emails offered suggestions, and provided me loads of samples to try to figure out what formula would work for me.

It so nice to see a company that is concerned about their customers, as well as make a quality product, while making money at the same time.

I'm going to give away one Rockin' Bundle of Rockin' Green because I had such a great experience with Kim and the Rockin' Green team and because the product is amazing - it got out gentian violet. Since I just have to share this product, I'll be sponsoring this give away.  I haven't asked Kim or the Rockin' Green for product to give away, nor has Rockin' Green asked for this review.  This is me sharing a great product with others.  Since I'm a working mom, and don't have oodles of time here's what you need to do to enter: follow my blog via google friends and post a comment at the bottom of the post stating why you love Rockin' Green!  I'll be using a random generator to pick the winner.  The contest will be open until 1 October - so share with all your friends! I'll pick the winner on Saturday 2 October!